Get in Touch With Us
Whether you have a question about how we review casinos not on GamStop, spotted something that needs updating, or simply want to share feedback on the site, we would like to hear from you. This page explains the best way to get in touch and what happens once you do.
How to Reach the Non Gamstop Casinos Team
Email is the most reliable way to contact us. We read every message that comes in and aim to respond within a couple of working days. Please write to us at [email protected].
If you can, tell us upfront what your message is about — whether it relates to a specific brand, a bonus offer, or the site generally. It helps us route your query to the right person and get back to you sooner.
What You Can Contact Us About
- Questions about our reviews — If you want more detail on how we assess a particular casino, its slots, or its welcome offer, ask away.
- Corrections and updates — Offers, terms and licensing details change frequently in this market. If something on the site looks out of date, tell us and we will look into it.
- Content suggestions — If there is a topic around slots not on GamStop, payment methods, or how to choose a site that you would like us to cover in more depth, we are open to ideas.
- Partnership or editorial enquiries — If you represent an operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Account or gambling support queries — We are an independent comparison site and cannot access anyone's casino account or process withdrawals on their behalf. For anything account-specific, contact the operator directly. If you have concerns about your own gambling, please mention this in your message and we will point you towards appropriate support options.
What Happens After You Email Us
Every message is read by a real person, not an automated system. We aim to reply within two working days, though this can stretch a little during busier periods. If your query needs input from more than one member of the team, we will let you know if it is taking longer than expected.
Before You Get in Touch
A number of common questions are already answered elsewhere on the site. If you are trying to decide between operators, our guide to trusted non-GamStop casinos in the UK covers how we rate and rank sites, what to check before signing up, and the kind of welcome offers currently available — including material terms such as wagering requirements, minimum deposits and spin limits. It is worth a look before you email, in case your question is already covered there.
A Note on What We Can and Cannot Help With
We are a review and comparison resource, not an operator, a payment processor or a regulator. We cannot resolve disputes with a specific casino, process refunds, or reinstate a self-exclusion set up through GamStop or any other scheme — those requests need to go to the operator or the relevant scheme directly. What we can do is answer questions about our own content, correct anything we have got wrong, and pass on general feedback that helps us keep the site useful and current for readers comparing casino sites, betting sites and slots not on GamStop.
Thank you for taking the time to read this far. We look forward to hearing from you.